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FAQs

You will first need to check whether we deliver to your area, you can do this by visiting the home page of the website and clicking on “Postcodes we deliver to” please view the postcodes to see if we deliver to your area. You then need to create an account before you can order with us. Once your account has been set up you are ready to place your first order with Altimo. We use credit or debit cards payments, or you have the opportunity to use PayPal payment. If you have any questions about ordering for the first time then please visit our contact page where, we will be more than happy to assist you.

If you place your order before 6.00pm we will deliver your groceries the following day, after this time your groceries will be delivered the second day after the order was placed. Altimo Organic service expected delivery time on the day of arrival is any time between the hours of 8:00am – 9.00pm. Altimo food service will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Altimo food service to leave a delivery unattended at your address, Altimo food service expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen. In the case of bad weather or unforeseen delivery complications, deliveries may be delayed. We will make every effort to get your groceries to you by 9:00 pm on the date of delivery.

Altimo is still in the initial stages of expanding, we do not cover the entire country yet. however please drop us an email to register your interest with us and we will let you know when we start deliveries within your area. We may be able to deliver to your work premises If it is within our delivery round, please check on our homepage “Postcodes we deliver to”.

At Altimo we appreciate all our customers especially our loyal ones and would like to say a big thank you, so as a goodwill gesture we have decided to provide all our customers that have used our services more than 30 times within any 12-month period, with a 50% discount on your next delivery service charge, which you can claim on your 31 st order with us.