Terms & Conditions

Terms and Conditions of Altimo Organic Delivery Service

Welcome to Altimo Organic Food Delivery Service and thank you for registering with us! It is important that you review this agreement because, by accessing this website, by placing an order with us through this website you are agreeing to the terms and conditions that govern the use of the site and the terms upon which we agree to deliver to you.

By placing an order with us online, you agree to the terms of this Agreement (the “Agreement”) which shall cover the terms of our deliveries to you and your use of our website. This Agreement is between you and Altimo Organic Delivery service (the “Company”) that states the terms and conditions under which you may use the Site and receive deliveries from us. Altimo Organic Delivery service is the owner of the following trademarks: Altimo Organic Delivery Service, and the Altimo Organic Delivery Service logo. This Agreement is binding on you when you purchase from us via our website.



When you place an order, we use all reasonable efforts to deliver to you by 9:00 pm on the date of  arrival. Once you place your order online, we will act as bailee for the ordered products. 

If you place your order before 6.00pm we will deliver your groceries the following day, after this time your groceries will be delivered the second day after the order was placed. Altimo Organic service expected delivery time on the day of arrival is any time between the hours of 8:00am – 9.00pm.

Altimo food Delivery service will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Altimo food Delivery service to leave a delivery unattended at your address, Altimo food service expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen. In the case of bad weather or unforeseen delivery complications, deliveries may be delayed. We will make every effort to get your groceries to you by 9:00pm on the date of your arrival. 



We reserve the right to charge a Service Charge, which may be subject to change, for the provision of our Services. The service charge is based on the number of items in your order, these charges are clearly stipulated on the home page providing information to our customers before creating any order. You will also be notified of the applicable Service Charge prior to purchase on the checkout page on our website. 



From time to time, products you order may be unavailable. If we are unable to fulfil your entire order you will be notified on delivery, however we will make every effort to find a substitute from many different sources and guarantee all substitutes will be organic. You will need to consent to receiving any substitutes at the checkout process on the website, for each order placed. The substitute may incur an additional charge dependant on where we are able to source the item from, however all receipts will be provided. We do not set the prices for the items you select on your grocery list you pay the prices that each individual store has already set.

Altimo food Delivery service reserves the right at any time to change the prices of the products to reflect in line with changes by the current market conditions of the stores, this may incur increased or decreased charges which will be refunded or charged on delivery.


Your order will arrive with an invoice from Altimo Organic Delivery Service and relevant receipts from the store of purchase which will list all the items you have received and have been billed for. If an item is missing from your order, please call us so that we can do everything reasonable within our power to ensure your satisfaction.

In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title, or interest you may have in the products. You agree to compensate Altimo Organic Service in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £30. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

Product information contained on the website or in our advertisements is offered as a convenience and should not be deemed as accurate. Information contained on the website or in our advertisements should not be used by you to evaluate ingredient information, nutritional values, or potential food allergies. As we source our products from many different stores, we cannot stipulate accurate ingredient information, nutritional values or potential food allergies on our website. The Company assumes no responsibility for such information, you should ensure you read the label before using, providing or consuming any product delivered to you from Altimo Organic Delivery Service.

The government introduced a charge for plastic bags in 2015, which means that by law we have to charge you, we have decided to include this charge within our service charge.


Our drivers are allowed to accept tips. Customers are under no obligation to tip drivers but have the option of doing so at their discretion.



We accept only credit/debit cards or PayPal payments. In the event your card/payment is declined, we reserve the right to collect funds for any uncollected transactions owed to us should a payment be declined. If you fail to pay any fees or charges when due, we may charge such amount directly to the original payment source identified in your Customer Account Information and we may suspend or terminate your access to our Service. You shall be responsible and liable for any fees, including but not limited to solicitor’s fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you.

Altimo Organic Service act solely as the delivery link between you and the stores we purchase the products from. The purchase, warranty, guarantee and all other matters concerning the products received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. We make no representations or warranties of any kind, express or implied, regarding the products received from these businesses and the fact that we make such products available should not be construed as an endorsement of these businesses or the products they provide.



All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Altimo Organic Delivery Service. Consent is granted to view all such things for the sole purpose of placing an order with us. You are not authorised to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction is strictly prohibited. You acknowledge that Altimo Organic Delivery Service. and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Altimo Organic Delivery Service reserves the right to revoke your use of the Site.



Altimo Organic Delivery Service the Altimo Organic Delivery Service logo, graphics, trademarks, and/or trade dress of Altimo Organic Delivery Service are proprietary to and Altimo Organic Delivery Service may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.

You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will be responsible for providing proper identification for the delivery of any alcohol orders.



You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your credit card. You agree and accept responsibility for keeping all your account information current, including name, credit card information, telephone number, and e-mail address. You can update your information anytime that you place an order. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to us. You will comply with all laws applicable to your activities on the Site and with this Agreement. Our secure server encrypts your credit card information, among other things so that it cannot be read as the information travels over the Internet. Once we receive your credit card information, it is stored in our secure data centre. Altimo Organic Delivery Service will exercise commercially reasonable efforts to ensure that your credit card information always remains confidential. When our order form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with encryption software. This technology works best when the Site is viewed using the latest version of Microsoft`s Internet Explorer.



By UK Law, purchasers of alcoholic beverages must be 18 Years of age. You may not legally order any alcoholic beverages unless you are 18 Years of age Furthermore, you may not purchase alcoholic beverages for anyone who is under the age of 18 Years old. You must present identification and proof of age to receive alcoholic beverages. We reserve the right to refuse service, terminate accounts, remove alcoholic beverages, or cancel orders at our sole discretion. Once you check out, you have affirmatively stated and certified that you are old enough to legally purchase alcohol and that you are purchasing such products for your own consumption and no other purpose. In the case of alcohol, you state and certify that you are 18 years of age or older. You further certify that you will personally receive the alcoholic beverages and that you will have your identification available for inspection or you will email your identification ahead of time where it will be kept on file for future orders.




You agree not to engage in unacceptable use of our service, site, or systems. Among other things, you agree not to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the UK and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorised access to other accounts; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement.



You expressly agree that use of our service, the site, and the internet is entirely at your own risk. Our service, the site, and its contents are provided on an “as is”, “as available” basis. To the extent permitted by applicable law, we disclaim all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, with respect to our service, the site, or its contents or with respect to any information, services, and products provided through or in connection with our service; we do not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products. We make no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the site or the service. We do not warrant that the functions provided by the site will be uninterrupted or error free, or that this site or the server that makes it available is free from viruses or other harmful components.


Neither the company nor any of its owners, employees, affiliates, agents, representatives, third-party information providers, merchants, or licensors shall be liable for any damages of any kind, including, without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of our service, or the inability to use, the site, the delivery service, or the internet. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of our service and to terminate this agreement. We reserve the right to limit your order or the quantity of a specific product you may order. 

The material in the Site is provided for lawful purposes only.

You agree to defend, indemnify, and hold Altimo Organic Delivery Service harmless from all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including solicitor’s fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.



At Altimo we appreciate all our customers especially our loyal ones and would like to say a big thank you, so as a goodwill gesture we have decided to provide all our customers that have used our services more than 30 times within any 12-month period, with a 50% discount on your next delivery service charge, which you can claim on your 31st order with us.



This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Altimo Organic Delivery Service may suspend or terminate this Agreement or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you do not agree with the terms of this Agreement, you may terminate your acceptance by emailing us at [email protected] and by no longer accessing our website. Altimo Organic Delivery Service reserves the right to collect fees and charges incurred before you cancel your service. 



We may give notice to you of a change in this Agreement and any other matter through a general posting on the Altimo Organic Delivery Service, or other means determined by the Company.



This Agreement and the Privacy Policy referred to herein represent your entire agreement with Altimo Organic Delivery Service regarding the use of the service and the Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you and Altimo Organic Delivery Service. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the United Kingdom. You expressly agree that exclusive jurisdiction for any claim or dispute with Altimo Organic Delivery Service or relating in any way to your use of the service or the Site and you further expressly consent and agree to personal jurisdiction by the United Kingdom in connection with any such dispute, including any claim involving Altimo Organic Delivery Service. Any cause of action by you must be sanctioned within 3 months after the claim or cause of action has arisen, or be barred.



Altimo Organic Delivery Service may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective at the time they are initially posted on our Site. By accessing this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. In all cases, as a condition of making deliveries to you, you agree to review this Agreement from time to time.